What happens after you hit send.
01
A reply, usually the same day
I read it myself and answer it myself. No auto-responder, no qualifying call with someone who cannot answer anything.
02
A plan and a price, before anything starts
What I would build, what it costs, and how long it takes, in writing, so there is nothing left to find out later.
03
Nine days, once you say go
Half to reserve the build, and the balance only after you have seen the finished site and approved it.