Terms of Service

Ninewave is the trading name of Ninewave Studios LLC, a Florida limited liability company (“Ninewave,” “we,” “us”). These Terms cover your use of ninewavestudios.com and explain, in plain English, how a Ninewave build and Website Care work.

Every project also has a written agreement that you sign before work starts. It sets out your exact pages, price and dates. If the two ever differ, the signed agreement wins. The short version is on one page.

What a build costs

A build is priced to its scope and is never more than $999. Nothing is priced per page or per hour, and there is no rush fee.

You pay 50% as a deposit to start. The deposit is non-refundable once work begins. You pay the other 50% when you approve the finished site, before it goes live on your domain. Until our card payments are live, we take payment by check or Zelle, and the invoice is your receipt.

If you stop a build partway, the deposit is not refunded once work has started. If the work done is worth more than the deposit, the difference is billed at $75 an hour.

What a build includes

The core build is up to eight pages in one language. It is designed and built for your business, not a template. You can ask for as many changes as you like to those pages during the build.

If you ask for something new, such as another page, another language or a new integration, it never adds a charge. It either moves your launch date, or we build it under Website Care after launch. We agree which one in writing before we start.

The nine-day timeline

We launch within nine calendar days of the day your content is complete. That means we have your deposit, the text, photos and details the site needs, and any account access required to publish it. We confirm that day and your scheduled launch date in writing, and the nine days start then.

The clock pauses, day for day, while we are waiting on you, for example for feedback, new material or access to your domain. It also pauses for events outside our control, such as an outage at a hosting or domain provider. We tell you in writing when it pauses and when it restarts. If we miss the scheduled date, we tell you in writing with a new date.

What you own

Your domain is yours. You register it in your own name and pay for it on your own card. We never take ownership of it.

Your content is yours: your text, logo, photos and the enquiries your site collects. Once the build is paid in full, the final design and the code written for your site are yours too. We keep our own tools and building blocks, and you get a permanent licence to use them as part of your site.

We may show your site in our portfolio. Tell us in writing and we will stop.

Website Care

Website Care is required, and costs $99 a month from launch. For our first 99 Care clients, the price drops by $9 on every anniversary of launch, automatically, until Care is free from year twelve, with everything still included.

Care includes your hosting, security, updates, backups and a weekly check of your site. It also covers your Google Business Profile, any content change within 24 hours on business days, new pages after launch, and a full redesign whenever you ask, one at a time, with support from a real person. It includes a review-request link and a printable QR card for your Google reviews: you ask every customer the same way, and we never write, post or pay for a review.

Care is month to month with no minimum term. You can end it with thirty days’ written notice. Because Care includes the hosting, ending it takes your site off Ninewave’s hosting. When you leave, we hand over a full export of your site’s code and content, free. It is custom code built for Ninewave’s hosting, so running it elsewhere needs a developer to set it up. We keep your site online until that export is delivered. Fees already paid are not refunded.

Late payment

Invoices unpaid fifteen days after the due date accrue interest at 1.5% a month, or the maximum Florida law allows, whichever is lower. We may pause work on accounts more than fifteen days past due.

What we do not promise

We do careful, professional work, and we fix any defect in our work that you report within thirty days of launch, at no charge. We do not promise specific search rankings, traffic, leads or revenue. Search engines and ad platforms run on rules we do not control.

Use of this website

Please use this site lawfully. Do not try to disrupt it, misuse its forms, or use it in a way that harms Ninewave or anyone else. The content, branding and design of this site belong to Ninewave or its licensors and may not be copied without permission.

This site is for general information. It is provided “as is,” and we do not promise it will always be available or error free.

Limitation of liability

To the fullest extent the law allows, Ninewave is not liable for any indirect, incidental or consequential damages. For client work, our total liability is limited as set out in your signed agreement.

Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute is heard in Miami-Dade County, Florida.

Changes

We may update these Terms from time to time. The “last updated” date above shows the current version. Changes never alter an agreement you have already signed.

Contact

Questions about these Terms? Email hello@ninewavestudios.com.